Rules for providing hotel services in the Russian Federation
Approved by the Decree of the Government of the Russian Federation of 18.11.2020 No. 1853

I. General provisions
1. These Rules regulate relations in the field of providing hotel services when concluding and executing an agreement on the provision of these services between a customer (consumer) and a legal entity, a branch of a foreign legal entity included in the state register of accredited branches, representative offices of foreign legal entities, or an individual entrepreneur, providing the consumer with hotel services (hereinafter referred to as the performer).
2. The following concepts are used in these Rules:
"booking" - assigning to the consumer a room (place in a room) in a hotel on the conditions determined by the application of the customer or consumer and confirmation of this application by the contractor;
"time of departure (checkout time)" - the time set by the contractor for the departure of the consumer;
"check-in time" - the time set by the contractor for the consumers check-in;
"customer" - a natural or legal person or individual entrepreneur intending to order or purchase, or ordering or purchasing hotel services for the benefit of the consumer;
"consumer" - an individual who intends to order or purchase, or ordering or purchasing and (or) using hotel services for personal and other needs not related to entrepreneurial activities;
"price of a room (bed in a room)" - the cost of temporary accommodation and other related services, determined by the contractor, provided for a single price
The concepts "hotel" and "hotel services" used in these Rules have the meanings defined in the Federal Law "On the Basics of Tourist Activities in the Russian Federation
The composition of services included in hotel services is determined by the requirements established by the Regulations on the classification of hotels, approved in accordance with part seven of Article 5 of the Federal Law "On the Fundamentals of Tourist Activities in the Russian Federation", depending on the type and category of the hotel.
3. Requirements for hotel services, including their volume and quality, are determined by agreement of the parties to the agreement on the provision of hotel services (hereinafter referred to as the agreement) and should not contradict the requirements established by federal laws or other regulatory legal acts of the Russian Federation.
4. The price of a room (space in a room) of the corresponding category is set the same for all consumers, except for cases when the legislation of the Russian Federation or local regulations of the contractor allows the provision of benefits and advantages for certain categories of consumers.
5. The provision of hotel services is allowed only if there is a certificate of assignment to a hotel of a certain category, provided for by the regulation on the classification of hotels, approved in accordance with part seven of Article 5 of the Federal Law "On the Fundamentals of Tourist Activities in the Russian Federation", if such a requirement is provided for by law Russian Federation.
6. The Contractor has the right to independently establish the rules for staying in a hotel and using hotel services that do not contradict the legislation of the Russian Federation.
7. These Rules in an accessible form are brought to the attention of the customer (consumer) by the contractor.

II. Information about the Contractor and the hotel services provided by the Contractor
8. The contractor is obliged to inform the consumer by placing on a sign located near the entrance to the hotel, or in the hotel premises intended for registration of temporary residence of consumers, the following information:
a) name (company name for commercial organizations), address of the place of business and working hours - for a legal entity, address and working hours - for a branch of a foreign legal entity included in the state register of accredited branches, representative offices of foreign legal entities;
b) last name, first name, patronymic (if any), address of the place of business of an individual entrepreneur, working hours, as well as state registration and the name of the registering authority - for an individual entrepreneur.
9. The contractor is obliged to bring to the attention of the consumer information about the services rendered by him, which must contain:
a) information about the contractor, including his contact phone number, for legal entities - the main state registration number and taxpayer identification number, for individual entrepreneurs - the main state registration number of an individual entrepreneur and taxpayer identification number, for a branch of a foreign legal entity included in the state register of accredited branches, representative offices of foreign legal entities, - the number of the accreditation record, the taxpayer identification number, the code of the reason for registration with an indication of the body that carried out the state registration;
b) information about the type of hotel assigned to the hotel of the category provided for by the regulation on the classification of hotels, approved in accordance with part seven of Article 5 of the Federal Law "On the Fundamentals of Tourist Activities in the Russian Federation", about the details (number and date of issue) of the certificate of assigning a certain category and about the accredited organization that issued it, as well as the suspension of the certificate of assignment to a hotel of a certain category;
c) information about the category of hotel rooms and the price of rooms (space in the room);
d) a list of services included in the price of the room (bed in the room);
e) information on the form and procedure for payment for hotel services;
f) the list and price of other paid services provided by the contractor for a separate fee, the conditions for their purchase and payment;
g) information about the form, conditions and procedure for booking, as well as the procedure for cancellation of booking;
h) the maximum period of stay in the hotel, if this period is established by the contractor;
i) a list of categories of persons entitled to receive benefits, as well as a list of benefits provided in the provision of hotel services in accordance with laws and other regulatory legal acts;
j) information about other paid services provided at the hotel by third parties;
k) information about the time of arrival and time of departure from the hotel;
l) information about the rules specified in paragraph 6 of these Rules (if any).
10. The information provided for in paragraph 9 of these Rules is drawn up in such a way that an unlimited number of people can freely familiarize themselves with it during the entire working hours of the hotel, and is placed in the hotel premises intended for registration of temporary residence of consumers.
The Contractor also has the right to bring to the attention of the consumer the information provided for in paragraph 9 of these Rules by posting it on the hotels website in the Internet information and telecommunication network.
11. Information about the performer and the services rendered by him is brought to the notice of the consumer in Russian and additionally at the discretion of the performer in the state languages of the constituent entities of the Russian Federation, the native languages of the peoples of the Russian Federation and foreign languages.

III. Conclusion and amendment of the Agreement
12. Hotel services are provided by the contractor on the basis of a written contract.
A contract concluded with a consumer or with a customer - an individual who is not an individual entrepreneur is a public contract.
13. The contract specified in the second paragraph of clause 12 of these Rules must contain:
a) the name of the executor, the main state registration number and the taxpayer identification number - for legal entities, the surname, first name, patronymic (if any) of the executor, the main state registration number of an individual entrepreneur and taxpayer identification number - for individual entrepreneurs, the name of the executor, record number accreditation, taxpayer identification number, registration reason code - for a branch of a foreign legal entity included in the state register of accredited branches, representative offices of foreign legal entities;
b) information about the customer (last name, first name, patronymic (if any) of an individual and information about his identity document, drawn up in accordance with the established procedure);
c) information about the type of hotel, the category of the hotel indicated in the certificate of assignment of the hotel to a certain category, the provided room (place in the room) and the address of the hotel;
d) information about the category of the room, the price of the room (bed in the room), the number of rooms (seats in the room);
e) period of stay at the hotel;
f) time of arrival and time of departure (checkout time);
g) other necessary information (at the discretion of the performer).
14. The written form of the contract is considered to be complied with if one document (including electronic) signed by 2 parties is drawn up, or the contractor confirms the application sent by the customer (consumer) to the contractor, as well as if the customer (consumer) takes actions aimed at obtaining services (including payment by the customer (consumer) of the corresponding amount to the contractor).
15. The form and procedure for sending the application are established by the contractor, while such a procedure should provide an opportunity to establish that the application comes from a customer or consumer.
The contractor, if available on the dates indicated in the application, of free rooms (places in the room) corresponding to the customers (consumers) application, sends the customer (consumer) a notification containing information about the name (brand name) of the contractor, the customer (consumer), the category of the ordered number and the price rooms (places in the room), duration of stay at the hotel, booking conditions, as well as other information determined by the contractor.
In this case, the contract is considered concluded from the moment the customer (consumer) receives the booking confirmation.
16. The Contractor has the right to use the following types of booking at the hotel:
a) guaranteed booking - a type of booking in which the hotel expects the consumer before the checkout time of the day following the day of the planned arrival. In case of untimely cancellation of the reservation, late or no-show of the consumer, he or the customer will be charged a fee for the actual idle room (space in the room), but not more than a day. If you are more than a day late, the contract is terminated;
b) non-guaranteed booking - a type of booking in which the hotel waits for the consumer until a certain hour, set by the contractor, on the day of arrival, after which the contract is terminated.
17. The Contractor has the right to refuse to conclude a contract if there are no available numbers that meet the requirements of the application on the dates indicated in the application.

IV. The procedure and conditions for the provision of hotel services
18. The settlement of the consumer is carried out subject to the presentation by the consumer of a document proving his identity in accordance with the legislation of the Russian Federation, including:
- a passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
- a passport of a citizen of the USSR, which certifies the identity of a citizen of the Russian Federation, before replacing it with a passport of a citizen of the Russian Federation within the prescribed period;
- birth certificates - for a person under the age of 14;
- a passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation outside the Russian Federation, for a person permanently residing outside the Russian Federation;
- temporary identity card of a citizen of the Russian Federation;
- a passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;
- a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person;
- a temporary residence permit for a stateless person;
- residence permit of a stateless person.
Check-in at the hotel of minor citizens under the age of 14 is carried out on the basis of identity documents of the parents (adoptive parents, guardians), accompanying person (s) with them, provided that such accompanying person (s) provide notarized consent of the legal representatives (one of them), as well as birth certificates of these minors.
Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors, subject to the provision of a notarized consent of the legal representatives (one of them).
19. Registration of consumers who are citizens of the Russian Federation at the place of stay in the hotel is carried out in accordance with the Rules for registration and removal of citizens of the Russian Federation from registration at the place of stay and at the place of residence within the Russian Federation, approved by the decree of the Government of the Russian Federation of July 17, 1995 N 713 "On Approval of the Rules for Registration and Removal of Citizens of the Russian Federation from Registration at the Place of Stay and at the Place of Residence within the Russian Federation and the List of Persons Responsible for Receiving and Transmitting Documents for Registration and Deregistration of Citizens to the Registration Authorities Of the Russian Federation at the place of stay and at the place of residence within the Russian Federation.
Registration of consumers who are foreign citizens and stateless persons, registered at the place of stay in the hotel and their deregistration at the place of stay, are carried out in accordance with the Rules for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation, approved by the decree of the Government of the Russian Federation dated January 15, 2007 N 9 "On the procedure for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation.
20. The Contractor provides round-the-clock service to consumers arriving at the hotel and departing from the hotel.
In a hotel with no more than 50 rooms, the contractor has the right to independently set the time of service for consumers arriving at the hotel and departing from the hotel.
21. Check-in and check-out from the hotel of the consumer is carried out taking into account the time of arrival and time of departure (checkout time), which are set by the contractor, taking into account local characteristics and specifics of the activity.
The difference between the time of departure of the consumer from the room and the arrival of the consumer in the room cannot be more than 3 hours.
22. The Contractor has the right to set the maximum period of stay in the hotel, the same for all consumers.
23. The price of the room (bed in the room), the list of services that are included in the price of the room (bed in the room), as well as the procedure and methods of payment for the room (bed in the room) are set by the performer.
The contractor can set a daily and (or) hourly payment for accommodation.
If, in accordance with the legislation of the Russian Federation, state regulation of the cost of hotel services (hotel services) is introduced during the period of events (ceremonies), the cost of hotel services cannot exceed the maximum established cost for this category of hotel.
24. The Contractor is not entitled to provide other paid services without the consent of the consumer, which are not included in the price of the room (space in the room).
25. The performer, at the request of the consumer, is obliged to provide the following types of services without additional payment:
a) call an ambulance;
b) using a first-aid kit;
c) delivery to the number of correspondence addressed to the consumer upon receipt;
d) wake up at a certain time;
e) providing boiling water;
f) other services at the discretion of the performer.
26. The consumer (customer) is obliged to pay for hotel services and other paid services within the terms and in the manner specified in the contract.
When making settlements with a consumer, the contractor issues the consumer a cash receipt or a document drawn up on a strict reporting form.
27. If the performer, in accordance with paragraph 23 of these Rules, has established a daily payment for accommodation, then the payment for hotel accommodation is calculated per day, determined in accordance with the time of arrival and time of departure (checkout time), established in accordance with paragraph 21 of these Rules. < br /> When the consumer settles in before the set check-in time (early check-in) and subsequent stay at the hotel, the payment for the room (place in the room) for the period from the check-in time to the check-in time is charged in an amount not exceeding the payment for half a day, except for the case provided for in paragraph three of this paragraph.
If the period from the check-in time to the check-in time is more than 12 hours, the accommodation fee is charged to the consumer in the manner established by the contractor.
In case of a delay in the consumers check-out after the check-out time (check-out time) (late check-out), the accommodation fee is charged to the consumer in the manner established by the contractor.
28. The consumer is obliged to comply with the rules specified in paragraph 6 of these Rules.
29. The procedure for accounting, storage and disposal (destruction) of forgotten things in the hotel is determined by the contractor.

V. Unilateral refusal to execute the Agreement
30. The customer (consumer) has the right to refuse to execute the contract at any time, provided that the contractor has actually incurred expenses.

VI. Responsibility of the Contractor and the Customer (Consumer)
31. The Contractor is responsible for the safety of the consumers belongings in accordance with the legislation of the Russian Federation.
32. For non-fulfillment or improper fulfillment of obligations under the contract, the performer is liable to the customer (consumer) as provided for by the legislation of the Russian Federation.
33. The harm caused to the life or health of the consumer as a result of the provision of hotel services that do not meet the requirements and (or) the terms of the contract is subject to compensation by the contractor in accordance with the legislation of the Russian Federation.
34. The consumer is responsible and compensates for real damage in case of violation of obligations under the contract, as well as loss or damage through his fault of hotel property in accordance with the legislation of the Russian Federation and these Rules.
35. Compliance with these Rules is monitored by the Federal Service for Supervision of Consumer Rights Protection and Human Welfare.