The Rules for accommodation and use of Brosko Hotel Moscow services
Approved by the Order of the General Director of Aligrand LLC No. 05/06 dated June 05, 2019.

1. General provisions
1.1. These Rules are developed in accordance with the Civil Code of the Russian Federation, the Law of the Russian Federation "On Protection of Consumer Rights" and "Rules for the provision of hotel services in the Russian Federation.
1.2. In these Rules, hotel services mean a set of services for providing temporary accommodation in the Brosko hotel, located at the address: 21 bld 2 Novy Arbat st, Moscow, Russia (hereinafter - the "Hotel"), as well as additional services.
1.3. The right to provide hotel services by the Hotel is confirmed by the Certificate of assignment to the Hotel of the appropriate category "Four Stars" No. 550014807, issued by the Bureau of Classification and Expertise LLC on the basis of decision 106/1 of November 22, 2018, valid from November 22, 2018 to November 21, 2021.
1.4. The maximum period of stay in the Hotel for citizens of the Russian Federation is not established; for foreign citizens - in accordance with the legislation of the Russian Federation on the stay of foreign citizens on the territory of the Russian Federation.
1.5. The Hotel is open 24/7.
1.6. Opening hours of catering establishments (restaurants, bars) of the Hotel - round-the-clock.
1.7. The time (checkout time) set for the arrival of the Consumer is 2 pm.
1.8. The time (checkout time) set for the departure of the Consumer is 12 pm.
1.9. The list of services included in the room price is determined by the room category and is set by the corresponding price lists.
1.10. Information on the procedure for staying at the Hotel and using hotel services, including these Rules, the Fire Safety Rules (Appendix No. 3 to these Rules) and the Rules for the Use of Electrical Appliances (Appendix No. 4 to these Rules) are available on the Online Guest Service with Internet-address https://brosko-moscow.com/guest/.
1.11. Information about the provider of hotel services (hereinafter referred to as the "Contractor") and the services provided by him and the cost of rooms is posted in the Hotels premises intended for registration of temporary accommodation for Consumers (in the information folder in the Hotel Reception and Accommodation Service).
1.12. The list of additional services provided by the Contractor that are not included in the room price, as well as the prices for additional services, are set in the price lists posted in the Hotel premises intended for registration of temporary accommodation for Consumers (in the information folder in the Hotel Reception and Accommodation Service).

2. Form, conditions, order of booking. Cancellation
2.1. The Contractor makes a reservation by accepting information from the Consumer (Customer) for making a reservation via postal, telephone and other communications, which makes it possible to establish that the application comes from the Consumer (Customer).
The list of information required for making a reservation is set in Appendix No. 1 to these Rules.
2.2. Reservation of a room through the official website of the Hotel is carried out by filling out the form established on the website of the Hotel at the Internet address: https://brosko-moscow.com or on other online services authorized by the Hotel that sell the hotel services of the Contractor on the Internet.
2.3. When concluding a service agreement with the Customer, a booking application form may be established. In these Rules, the Customer means an individual or legal entity intending to order or purchase or ordering or purchasing hotel services in accordance with the agreement on the provision of hotel services in favor of the Consumer.
2.4. The Contractor applies the following types of booking: guaranteed booking; non-guaranteed booking.
2.5. The booking is considered valid from the moment the Customer receives the booking confirmation from the Contractor.
2.6. Confirmation of the booking is carried out by the Contractor in the form of a confirmation invoice containing the following information: about the name (brand name) of the Contractor, the Customer (Consumer), the category of the ordered room and its price, the conditions of booking, the duration of stay at the Hotel, the due date of the bill.
2.7. The Contractor has the right to refuse booking if there are no available rooms on the date specified in the application.
2.8. The advance payment, when booking a room, is made by the Customer within the time specified in the confirmation invoice issued by the Contractor or in accordance with the terms of the current special offers, information about which is posted on the Contractors website on the Internet or online services authorized by the Contractor that sell the Contractors hotel services, on the Internet.
2.9. If the Customer fails to make an advance payment within the specified period, the booking is considered non-guaranteed, and the overdue confirmation invoice regarding the price becomes invalid. Payment for the room price for such a reservation is made by the Consumer at the price valid at the Hotel on the date of check-in.
2.10. When placing the Consumer, the advance payment is counted towards the payment of the cost of living in the room.
2.11. The consumer (customer) has no right to demand a change in the room price agreed upon at the time of booking confirmation to the price in effect at another moment, including at the time of stay at the Hotel.
2.12. In general, the Customer has the right to cancel the application (refuse from the guaranteed reservation) without applying any sanctions to him before 12 pm on the day preceding the date of arrival. For bookings made in accordance with current special offers, on the Contractors website on the Internet, as well as on Online services authorized by the Contractor that sell the Contractors hotel services on the Internet, other cancellation conditions (refusal of a guaranteed reservation) may be provided.
2.13. Cancellation of a reservation is carried out by accepting information from the Customer for canceling a reservation by means of postal, telephone and other communication, which allows to establish that the cancellation of the reservation comes from the Customer. The list of information for booking cancellation is set in Appendix No. 2 to these Rules. Cancellation of a reservation made on the Hotels website is carried out by clicking on the corresponding link in the Booking Confirmation Letter sent to the Customers contact email address.
2.14. The contract with the Customer may establish its own cancellation form for each customer.
2.15. In case of untimely cancellation of the reservation, delay or no-show of the Consumer, the Consumer (Customer) will be charged a fee in the amount of the cost of the booked services on the first day of stay. For bookings made in accordance with current special offers, other conditions may be provided on the artists website on the Internet.
2.16. A late refusal of a guaranteed reservation is a refusal received by the Contractor later than 12 pm hours of the day preceding the date of the planned arrival or the dates specified in the conditions of special offers, information about which is posted on the Contractors website or Online Services authorized by the Hotel that sell the Contractors hotel services, on the Internet.
2.17. If the Consumer is late for more than 24 hours, the guaranteed reservation is canceled, and the Consumer (Customer) is charged for the actual room idle time in the amount of the room rate for the first day.
2.18. In case of non-guaranteed booking, the Contractor waits for the Consumer until 6 pm of the current day of the planned arrival, after which the booking is canceled.
2.19. If the booking is made by a Customer who is a legal entity or an individual entrepreneur, the conditions, amount, terms of making an advance payment, as well as other booking conditions, including the right to book on the terms provided for non-guaranteed booking, may differ from those specified in these Rules and are determined by the contract with the Customer.

3. Form, procedure and methods of payment for hotel services.
3.1. Payment for accommodation services and additional services provided by the Hotel is carried out in accordance with the Price lists of hotel services approved by the Contractor. At the same time, accommodation services for the Consumer are not provided without full advance payment.
3.2. Pricelists mean internal local regulations of the Provider of hotel services, which establish:
- room categories and their parameters;
- room prices and a list of hotel services included in the room price;
- the cost of providing an extra bed in the room (extra bed);
- a list of the Hotels property and its cost to be reimbursed by the Consumer in case of loss or damage to the property by the Consumer;
- amounts for calculating expenses actually incurred by the Contractor;
- list and cost of additional hotel services, including the cost of breakfast, if it is not included in the room price.
Price lists are posted in the Hotels premises intended for registration of temporary accommodation for Consumers or in the information folder in the Hotel Reception and Accommodation Service.
3.3. The prices set by the relevant Price List are differentiated depending on the category of the room, the number of people staying in the room and other factors, and are valid for a limited time. The price of a room for each Consumer is set at the time of confirmation of the reservation by the Provider of hotel services in accordance with the Price List in force at that time, and in the absence of a preliminary booking - when placing the Consumer in accordance with the Price List in force at the time of placement.
3.4. Payment for the provision of hotel services is carried out in Russian rubles.
3.5. Cash and non-cash funds are accepted for payment for hotel services, including bank cards of the following payment systems: Visa, Master Card, American Express, Union Pay, Diners Club, JCB, Discover, Mir.
3.6. When making settlements with the Consumer, the Contractor issues to the Consumer a receipt and an information invoice.
3.7. Customers who are legal entities or individual entrepreneurs can pay in non-cash form by transferring funds to the account of the Contractor in accordance with the agreements concluded with the Contractor.
3.8. The Hotel has a daily payment for accommodation.
3.9. Daily payment for accommodation is applied in cases when in the application (agreement) for the provision of hotel services, the unit of measurement for the period of stay in the Hotel is the estimated day. Settlement days are understood as:
- on the first day of stay - the period from the check-out time (set for arrival) of the first day of stay until 12 pm the next day;
- on the second and next day of stay - the period from 12 pm of the current day to 12 pm of the next day.
3.10. The following rules apply when paying for a daily stay:
3.10.1. In case of early check-in (i.e. before the start of the check-out time set for check-in), accommodation at the Hotel is carried out subject to the availability of vacant rooms of the corresponding category, prepared for the accommodation of the Consumer.
3.10.2. When placing a Consumer from 12 am to 8 am on the day of arrival, the payment for accommodation is charged in the amount of 100% of the room rate for the first day of stay.
When placing a Consumer from 8 am to 12 pm on the day of arrival, a payment in the amount of 50% of the room price for the first day of stay may be charged.
In all cases listed in this clause, the daily price of the room is determined based on the corresponding Price List of the Contractor, valid on the day (date) of the arrival of the Consumer for all Consumers (published rates). In this case, the room price set for the Consumer when booking is not applied.
3.10.3. In case of a delay in the departure of the Consumer on the day of departure after checkout time, payment for accommodation is carried out at the following rates:
- When checking out in the period from 1 pm to 6 pm on the day of departure, the Consumer pays 50% of the cost of daily accommodation.
- When leaving after 6 pm on the day of departure, the Consumer pays 100% of the cost of daily accommodation.
In all cases listed in this clause, the daily price of the room is determined based on the corresponding Price List of the Contractor in effect on the day (date) of the departure of the Consumer for all Consumers (published rates). In this case, the room price set for the Consumer when booking is not applied.
3.10.4. For late check-in (i.e. after the checkout time set for check-in), payment is made in the full cost of the daily stay.
3.11. Children under the age of 6 full years stay at the Hotel free of charge. Breakfast and extra bed are provided for an additional payment according to the current Price List.
3.12. The childs age must be confirmed by a birth certificate or a corresponding entry in the passport of one of the parents.
3.13. When the Consumer leaves the previously paid period of stay, the calculation is made for the actual time of stay, provided that the Consumer notifies the Hotel administrator about early departure, no later than 24 hours before the checkout date of the actual check-out. In this case, the amount exceeding the cost of actual accommodation and additional paid services provided is returned to the Consumer at the time of departure from the Hotel.
3.14. At the time of accommodation at the Hotel, the consumer pays a deposit, which means money in the amount established by the relevant price list, unless otherwise agreed by the parties when concluding the contract. The deposit is a way to ensure payment by the Consumer for additional services and the amount of damage caused to the Contractor. The Provider of hotel services withholds from the amount of the deposit the cost of the additional services consumed by the Consumer, as well as the amount of damage (if damage is caused to the Provider). Upon departure of the Consumer, the unused amount of the deposit shall be returned to the Consumer. The Consumers consent to the payment of the deposit is deemed to be the signing by the Consumer of an agreement on the provision of hotel services.
3.15. The consumer (customer) is obliged to pay for hotel services in full.

4. Accommodation procedure
4.1. To stay at the Hotel, it is necessary to conclude an Agreement (registration card) on the provision of hotel services at the reception and accommodation counter at the Hotel administrator.
4.2. Registration of Consumers who are citizens of the Russian Federation at the place of stay in the Hotel is carried out in accordance with the "Rules for registration and removal of citizens of the Russian Federation from registration at the place of stay and at the place of residence within the Russian Federation", approved by the Government of the Russian Federation dated July 17 1995 N 713 "On Approval of the Rules for Registration and Removal of Citizens of the Russian Federation from Registration at the Place of Stay and at the Place of Residence within the Russian Federation and the List of Persons Responsible for Receiving and Transferring Documents for Registration and Deregistration to the Registration Authorities citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation.
4.3. Registration of a foreign citizen and stateless person at the place of stay in the Hotel and their removal from the register at the place of stay are carried out in accordance with the Federal Law "On Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation" dated July 18, 2006 No. 109- Federal Law and "Rules for Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation" approved by Decree of the Government of the Russian Federation of January 15, 2007 N 9 "On the Procedure for Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation."
4.4. In accordance with the procedure and conditions for the provision of hotel services, determined by the Resolution of the Government of the Russian Federation of 09.10.2015 N 1085 (as amended on 30.11.2018) "On approval of the Rules for the provision of hotel services in the Russian Federation", the Agreement (registration card) on the provision of hotel services is concluded upon presentation by the Consumer of a document proving his identity, drawn up in accordance with the established procedure, including:
a) passports of a citizen of the Russian Federation, which certifies the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
b) birth certificates - for persons under the age of 14 years;
c) a passport proving the identity of a citizen of the Russian Federation outside the Russian Federation - only for persons permanently residing outside the Russian Federation;
d) a passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;
e) a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as an identity document of a stateless person;
f) a temporary residence permit for a stateless person;
g) residence permit of a stateless person.
4.5. In accordance with the procedure and conditions for the registration of foreign Guests, determined by the Federal Law "On Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation" dated July 18, 2006 No. 109-FZ, the Agreement (registration card) on the provision of hotel services to foreign citizens is concluded upon presentation by the Consumer of the following documents:
a) a passport with which a foreign citizen entered the territory of the Russian Federation.
b) migration card.
c) visa (for countries that have a visa regime with Russia).
4.6. If the Consumer fails to present the documents necessary for registration and conclusion of the Agreement on the provision of hotel services (registration card), drawn up in the prescribed manner, the Agreement on the provision of hotel services is not concluded. Such a Consumer cannot be admitted to temporary residence in the Hotel.
4.7. The total number of Consumers living in the room should not exceed the number of places in the room. An exception is the residence of children under 6 years of age together with their parents (adoptive parents, guardians), close relatives or other accompanying persons.
4.8. When concluding an agreement on the provision of hotel services, the Consumer is issued a Card - an electronic key to the room.
4.9. The hotel reserves the right to refuse to arrange accommodation for persons who are presumably intoxicated with alcohol or drugs.
4.10. Registration at the Hotel of minors under the age of 14 is carried out on the basis of documents proving the identity of the parents (adoptive parents, guardians) or close relatives, accompanying person (s) who are with them, a document certifying the powers of the accompanying person (s), as well as birth certificates of these minors.

5. Procedure for the provision of services.
5.1. The Contractor provides round-the-clock service for Consumers arriving at the Hotel and departing from the Hotel.
5.2. In case of non-payment for hotel services, they are not provided to the Consumer.
5.3. The entrance to the hotel room fund is carried out by an electronic Guest Card issued to the Consumer by the Contractor.
5.4. The entrance to the room fund after the expiry of the period of residence is not allowed for the Hotel.
5.5. According to the Decree of the Government of the Russian Federation "On approval of the rules for the provision of hotel services in the Russian Federation" dated 09.10.2015, the Contractor, upon the request of the Consumer, provides the following types of services (related services) without additional payment:
- call an ambulance and other special services;
- using a first-aid kit;
- delivery to the number of correspondence addressed to the Consumer, upon receipt;
- wake-up at a specific time;
- provision of one set of dishes and cutlery.
5.6. When signing an application (agreement) for the provision of hotel services, the consumer agrees to the use of video surveillance systems in the premises of the Hotel (except for rooms and toilet cabins).
5.7. Guests of the Consumer, at his request, and with the notification of the reception and accommodation service of the Hotel, can stay at the Hotel until 11 pm, subject to the presentation of an identity document.
If the Guest of the Consumer is in the room after 11 pm, his accommodation in the Hotel must be arranged.
5.8. If breakfast is included in the service, it is provided to the Consumer from the day following the date of arrival. The consumer, if desired, can order breakfast on the day of arrival for an additional fee.
5.9. Extension of stay after check-out time is subject to availability.
5.10. If it is necessary to extend the period of stay, the Consumer is obliged to notify the Contractor about this no later than the Check-out time of the day on which the Consumer must leave the Hotel, and the Contractor, if there are free rooms, extends the period of stay.
5.11. Payment for the extension of the stay must be made by the Consumer no later than the Check-out Hour of the day on which the Consumer extended the stay.
5.12. When leaving the Hotel, the Consumer is obliged to hand over the room and the Guest Card to the Hotel employee and make the final payment for accommodation and additional services.
5.13. Acceptance of the number is carried out during the check-out of the Consumer.
5.14. If there are free rooms in the Hotel, the following categories of citizens have the priority right to accommodation:
- Heroes of the Russian Federation and the Soviet Union;
- Full Cavaliers of the Order of Glory;
- participants of the Great Patriotic War;
- disabled people of the first, second, third groups and persons accompanying them;
- liquidators of the Chernobyl accident.
5.15. The "Book of Reviews and Suggestions" is located in the premises of the Hotel Reception and Accommodation Service.
5.16. The consumer has the right to refuse to fulfill the contract at any time, provided that the Contractor pays for the actual costs incurred by him.
5.17. The Contractor has the right to unilaterally refuse to execute the contract if the Consumer violates the terms of these Rules. At the same time, the Consumer reimburses the Contractor for the actual costs incurred by him.
5.18. The amounts for calculating the costs actually incurred by the Contractor are determined by the relevant Price List of the Hotel.
5.19. In the event that the Consumer inflicted damage to the property of the Hotel, the administrator of the Hotel, in the presence of 3 (three) representatives of the Contractor, draws up an Act on damage to the property of the Hotel, on the basis of which the Contractor debits the corresponding funds from the bank card of the Consumer (Customer). The amount for calculating the damage of the Contractor is determined by the current Price List of the Hotel.
5.20. If the Consumer does not pay for the additional services received by the Contractor, including the cost of the minibar content used, the Administrator of the Hotel, in the presence of 3 (three) representatives of the Contractor, draws up an Act, on the basis of which the Contractor debits the corresponding funds from the Consumers (Customers) bank card ). The amount for calculating the damage of the Contractor is determined by the current Price List of the Hotel.

6. Rights, obligations and responsibilities of the Contractor
6.1. The performer undertakes:
6.1.1. Provide paid hotel services to the Consumer on time and in full.
6.1.2. Ensure the quality of the services provided by the Hotel.
6.1.3. Ensure the confidentiality of information about the Consumer and the visitors of the Hotel.
6.1.4. Do not hold noisy events on the territory of the Hotel after 11 pm, with the exception of previously agreed holidays and entertainment programs.
6.1.5. Provide full information about the services provided by the Hotel.
6.1.6. Ensure that each room contains information on the procedure for staying at the Hotel, the Fire Safety Rules and the Rules for the Use of Electrical Appliances.
6.1.7. Timely respond to the Consumers requests to eliminate inconveniences, breakdowns in the room stock, at the Hotels infrastructure.
6.1.8. In the event of an accident or failure of any equipment in the room and the impossibility of eliminating this problem, offer the Consumer a room not lower than the category he paid. If the latter is not possible, make a refund.
6.1.9. Provide at the first request of the Consumer "Book of reviews and suggestions".
6.1.10. Do not provide services provided for an additional fee without the consent of the Consumer.
6.1.11. Ensure bed linen is changed at least every 3 days, towels are changed daily. At the request of the Consumer, an early change of bed linen and towels can be carried out free of charge.
6.1.12. Immediately consider the requirements and complaints of the Consumer and take appropriate measures.
6.2. The Contractor has the right to refuse the Consumer in the provision of accommodation services, evict the Consumer from the Hotel and expel from the Hotel in cases of violations of these Rules that pose a threat to the safety and health of citizens, the property of the Hotel and third parties, with the obligatory drawing up of an act on this incident and an invitation (if necessary ) employees of the competent authorities.
6.3. The Contractor is not liable to the Consumer for direct or indirect losses and / or lost profits arising from the temporary lack of telephone and / or mobile (cellular) communications and / or access to the Internet and / or interruptions in their implementation, as well as for other circumstances outside the control of the Contractor.
6.4. The Contractor is not liable for damage to the health of the Consumer in the event that he consumes food and drinks purchased outside the Hotel and from third parties.
6.5. The Contractor is responsible for the loss, shortage or damage of things brought by the Consumer to the Hotel, which occurred through the fault of the Contractor, with the exception of money, other currency values, securities and other precious things.
6.6. A thing entrusted to the staff of the Hotel, or a thing placed in a hotel room or other designated place is considered to be brought into the Hotel.
6.7. The hotel is responsible for the loss of money, other currency values, securities and other precious things of the Consumer, provided that they were accepted for storage, or were placed by the Consumer in an individual safe provided to him, regardless of whether this safe is located in his room or in another room.
6.8. A consumer who finds a loss, shortage or damage to the things brought in is obliged to notify the Hotel Administrator without delay.
6.9. The performer is exempt from liability in the following cases:
- The consumer, who discovered the loss, shortage or damage of his belongings, did not inform the Hotel administration about this in a timely manner;
- the lost item was left in places not designated for this - at the entrance to the Hotel, at the reception of the Reception and Accommodation Service, if the item was not transferred directly into the hands of a Hotel employee, etc.;
- the lost thing refers to valuable things (money, jewelry, etc.) and was not transferred to the Contractor for storage or placed in a special individual safe;
- the lost item was in an individual safe, but according to the storage conditions, anyones access to the safe without the knowledge of the Consumer was impossible, or became possible due to force majeure.
6.10. The shelf life of the consumers belongings in the Hotel is the period of stay of this consumer in the Hotel.
6.11. The things found in the room to be released, or left in the safe after the check-out time, are considered forgotten and are placed by the Contractor in the room of the forgotten things of the Hotel. The placement of things for storage is carried out by the administration of the Contractor in the presence of representatives of the Contractor in the amount of at least 3 (three) people, and is drawn up by the relevant Act on the placement of forgotten items of the consumer for storage in the form established in Appendix No. 3 to these Rules.
6.12. Forgotten things are registered in the "Register of things left by the Guest". Each item is packed in a separate bag and kept together with a Discovery Report and a Lost Items List.
6.13. Opened food products cannot be stored for a long time and must be disposed of. If the packaging of food products is not broken, they are handed over to the storage room according to general rules and must be stored for 1 week.
6.14. Wines, cognacs, cans of caviar and other goods with intact packaging are equated to forgotten things and are subject to long-term storage (taking into account the shelf life indicated on the packaging).
6.15. Forgotten items of personal use (toothbrushes, combs, underwear) are registered in the "Register of belongings left by the Guest" and are stored for a week if they are found in a clean state. If items for personal use (including underwear) are found not in their pure form, they are also subject to storage for 1 week, while the staff of the Hotel are taking measures to find the owner of the items. If the owner is not found, after the expiration of the specified period, things are subject to disposal in accordance with the procedure established by the local regulations of the Contractor.
6.16. The Contractor informs the Consumer about the forgotten things according to the contact information provided by the Consumer to the Contractor.
6.17. The Contractor may, in the presence of a separate order of the Consumer and subject to the advance payment by the Consumer of the delivery costs, deliver the forgotten items to the address indicated by the Consumer.
6.18. Forgotten things are stored by the Contractor for 6 (six) months, things of foreign citizens - 1 (one) year.
6.19. After the expiration of the established storage period, things forgotten by the Consumer are considered unclaimed and must be disposed of in accordance with the procedure established by the local regulations of the Contractor.

7. Rights, obligations and responsibilities of the Consumer
7.1. The consumer is obliged to:
7.1.1. Observe the procedure for staying at the Hotel, provided for by these Rules and other local regulatory documents of the Contractor, which can be found in the Hotel Reception and Accommodation Service.
7.1.2. Observe fire safety regulations.
7.1.3. Respect the rights of other Consumers and visitors of the Hotel.
7.1.4. Check out the room after the paid period of stay has expired.
7.1.5. Immediately notify the receptionist and security service in case of loss of the Guest Card.
7.1.6. Compensate for damage in case of loss or damage to the property of the Hotel, as well as for the Invited person.
7.1.7. When leaving the room, close the water taps, turn off electrical appliances, lighting, close windows.
7.1.8. Comply with the rules of conduct in public places.
7.1.9. Do not interfere with the proper performance by the employees of the Hotel of their official duties.
7.1.10. Observe the order of the placement.
7.1.11. Take care of the property of the Hotel, observe cleanliness, silence and order in the room and common areas of the Hotel.
7.1.12. In case of emergencies, strictly follow the instructions of the Hotel staff.
7.2. The consumer is prohibited from:
7.2.1. In order to comply with fire safety, use heating devices (boilers, electric kettles, electric stoves, etc.) in the Hotel room and in public premises, with the exception of devices provided by the Contractor.
7.2.2. Leave unauthorized persons in the room in your absence, as well as transfer the Guest Card to unauthorized persons.
7.2.3. In accordance with the Federal Law No. 15 from 01.06.2013, it is prohibited to smoke in the rooms and other premises of the Hotel, as well as in the adjacent territory in places not designated for this. In accordance with Art. 20.4. Of the Code of Administrative Offenses of the Russian Federation violators are fined in the administrative order. In case of smoking in the room, the Consumer undertakes to pay the Hotel a fine and compensation for the subsequent general cleaning of the room, according to the current Price List of the Hotel.
7.2.4. Bring and store weapons, explosive and flammable, toxic, caustic, poisonous, narcotic substances and materials, firearms and other dangerous items that pose a threat to the health and life of citizens.
7.2.5. Use pyrotechnics (fireworks, sparklers, firecrackers, etc.)
7.2.6. Keep animals, insects, birds and other fauna in the room.
7.2.7. Throw trash and other objects out of windows.
7.2.8. Rearrange, remove furniture, bedding and other property of the Hotel from the room.
7.2.9. Stay in the premises of the Hotel without the permission of the Hotel employees.
7.2.10. Play gambling in the common areas of the Hotel.
7.2.11. Damaging equipment and furniture, writing on walls and property, sticking photographs, drawings, clippings from newspapers and magazines on walls and inventory.
7.2.12. Litter up common areas.
7.2.13. Use open fire.
7.2.14. Exchange or sell things in the common areas of the Hotel.
7.2.15. Perform work or perform other actions that create increased noise or vibration, disrupting the normal living conditions of other consumers.
From 11 pm to 7 am, the use of televisions, radios, tape recorders and other loud-speaking devices is allowed only if the audibility is reduced to a degree that does not disturb the rest of other Guests.
7.2.16. Commit deliberate actions that threaten their own life and health, as well as the life and health of others.
7.2.17. Openly carry any types of civilian, service, military weapons, including on duty.
7.2.18. Drinking alcoholic beverages, as well as eating food in the common areas of the Hotel (lobby, floor halls), with the exception of catering establishments.
7.3. It is forbidden to access and stay in the Hotel for persons in a state of alcoholic, drug or toxic intoxication, with aggressive behavior that does not meet sanitary and hygienic requirements, in beachwear, unaccompanied young children, visitors with animals.
7.4. Responsible for the behavior of minors and their compliance with these Rules are their parents or other accompanying persons.
7.5. The consumer has the right:
7.5.1. Use all Hotel services subject to payment.
7.5.2. Receive complete and reliable information about the rules of staying at the Hotel, the cost and the list of Hotel services.
7.5.3. Contact the staff of the Reception and Accommodation Service regarding the quality of the services provided.
7.6. In case of loss or damage to the property of the Hotel, the Consumer undertakes to reimburse the Hotel for the damage in full, according to the Price List approved by the Contractor.

Applications:
1. List of information for making a reservation.
2. List of information for cancellation of booking.
3. Form of the act on the placement of forgotten items of the consumer for storage.
4. Fire safety rules.
5. List of other paid services provided at the Hotel by third parties.
6. Rules for the use of electrical appliances.

Appendix # 1
to the "Rules for Hotel Accommodation and the Use of Hotel Services" approved by the Order of the Operations Manager of Aligrand LLC No. 01/06 dated June 05, 2019.

List of information for making a reservation:
1. Name of the Contractor.
2. Information about the Consumer (Customer).
3. Full name of the Consumers for whom the room reservation is made.
4. Information about the provided number.
5. Room rate.
6. Period of stay at the Hotel.
7. Booking conditions.
8. Due date of the invoice.

Appendix # 2
to the "Rules for Hotel Accommodation and the Use of Hotel Services" approved by the Order of the Operations Manager of Aligrand LLC No. 02/06 dated June 05, 2019.

List of information for cancellation of booking:
1. Name of the Contractor.
2. Information about the Consumer (Customer).
3. Booking number.
4. Period of stay at the Hotel.
5. Full name of the Guests for whom the room reservation was made.

Appendix # 3
to the "Rules for Hotel Accommodation and the Use of Hotel Services" approved by the Order of the Operations Manager of Aligrand LLC No. 03/06 dated June 05, 2019.

Fire safety rules
It is prohibited in the rooms and premises of the Hotel:
- smoke in places not designated for this;
- store flammable and combustible liquids, explosives, gas cylinders, products in aerosols and other explosive substances and materials, as well as heating and household electrical appliances;
- clutter up with furniture, equipment and other objects aisles, corridors, vestibules, elevator halls, staircases, staircases, as well as clog up emergency exits;
- to clean the premises using gasoline, kerosene and other flammable and combustible liquids;
- use electric heating devices (including boilers, electric kettles, electric irons, electric stoves);
- leave unattended electrical appliances, televisions, radios, computers, printers, etc., connected to the network;
- use electrical appliances in violation of fire safety rules;
- wrap light bulbs and lamps with paper, cloth and other flammable materials, and also operate them with the caps (diffusers) removed;
- independently lay transit wiring and cable lines in rooms, as well as through fire and explosion hazard zones;
- use local lighting fixtures (table lamps, floor lamps, sconces, etc.) incandescent lamps with a power of more than 60 watts, as well as lamps with a light source, the rated power is higher than the permissible values established in the passport or in the technical description;
- store combustible materials at a distance of less than 0.5 meters from lamps, electrical wires and other electrical installations;
- use homemade boilers, hotplates and other electric heating appliances;
- use electrical installations with mechanical damage and (or) violations of the integrity of electrical appliances;
- use ventilation ducts as chimneys; close exhaust ducts, openings and grilles;
- burn fat deposits, dust, combustible substances and condensation accumulated in the air ducts;
- disable or remove fire-retarding devices;
- store combustible materials closer than 0.5 meters from air ducts;
- store various equipment and materials in ventilation chambers.

Appendix # 4
to the "Rules for Hotel Accommodation and the Use of Hotel Services" approved by the Order of the Operations Manager of Aligrand LLC No. 04/06 dated June 05, 2019.

Safety rules for the use of household appliances
1. In accordance with the fire safety rules, "Electrical Installation Rules" it is prohibited:
1.1. Use electrical appliances that have external damage, malfunctions.
1.2. Use electric heaters in the room (boiler, electric stove, etc.).
1.3. Use damaged sockets, power cords with damaged insulation.
1.4. Keep small children away from electrical appliances.
1.5. When leaving the hotel room, leave electrical appliances plugged in (except for the mini-bar and TV).
1.6. It is strictly forbidden to open the case of any electrical appliance.
2. Safety rules when using an electric iron.
2.1. The heated iron must be placed in a vertical position.
2.2. To avoid injury, do not check the heat level of the iron by touching it with your hand or other body parts.
2.3. Do not leave the iron within the reach of children.
2.4. It is strictly forbidden to open the body of the iron.
3. Safety rules when using an electric hair dryer.
Note. The hair dryer is equipped with a thermoregulation sensor. When overheated, the hair dryer automatically turns off and can continue to function. after a short pause.
3.1. Do not immerse the hair dryer in water, even to wash it. If the hair dryer has fallen into the water, do not try to get it out, but immediately disconnect from the mains by pressing the disconnect button on the body of the hair dryer holder.
3.2. Do not touch the body of the hair dryer as it gets hot. Hold the hair dryer by the handle. Avoid contact between hot surfaces hair dryer and face or neck. Do not direct warm air at the eyes or other sensitive parts of the body.
3.3. Do not place a heated hair dryer on surfaces that are sensitive to heat.
Allow the hair dryer to cool down before storing it permanently.
3.4. Do not wind the wire around the body of the hair dryer.
3.5. Keep the hair dryer out of the reach of children.
3.6. It is strictly forbidden to open the body of the hair dryer.
4. Safety rules when using an electric kettle.
4.1. Do not use the kettle on an unstable, uneven surface.
4.2. Do not fill the kettle with water above the "Max" mark.
4.3. Do not open or hold the kettle lid open while the water is heating.
4.4. To avoid burns, do not touch the hot surfaces of the kettle. Only hold the kettle by the handle.
4.5. To avoid scalding, avoid contact with the steam coming out of the kettle spout while boiling water or immediately after turning off the appliance.
4.6. Care must be taken when opening the lid of the kettle to refill it, as the device may be hot.
4.7. Before cleaning or removing/installing removable parts of the kettle, unplug the appliance from the mains and wait until it has completely cooled down.
4.8. The kettle should only be used with the included stand.
4.9. It is strictly forbidden to open the body of the kettle.
5. Safety rules when using an TV
5.1. Do not expose the TV to direct sunlight or other heat sources such as lamps, candles, heaters, etc.
5.2. Do not block the ventilation grills located on the back of the TV.
5.3. Do not turn the volume control on the TV above the middle position.
5.4. After turning off the TV with the switch, it is recommended to unplug it.
5.5. To prevent the risk of fire or short circuit, do not expose the TV to moisture.
5.6. Do not push objects into slots or openings on the TV cabinet.
5.7. It is strictly forbidden to open the case of the TV.
6. Safety rules when using an mini-bar.
6.1. The minibar must be unplugged when cleaning.
6.2. If there are signs of a short to the body (tingling when touching metal parts), unplug the minibar from the mains.
6.3. It is forbidden to simultaneously touch the included mini-bar and devices with natural grounding (heating radiators, taps, etc.).

In the event of a malfunction of any devices, immediately notify the Administrator of the Hotel Reception and Accommodation Service by phone "0" or landline number: +7 495 664 4242.